Support Manager for Netscape Navigator and Mozilla 1.0.0

Support Manager for Netscape Navigator and Mozilla by WebEx Communication Inc.

WebEx Communication Inc. is a software company that offers remote desktop access and video conferencing solutions. As a support manager for Netscape Navigator and Mozilla, one of its most popular products is responsible for providing online assistance to users who encounter difficulties while navigating the web.

The support manager is responsible for managing a team of technical support specialists who provide assistance to customers via phone, email, and chat. They are expected to have in-depth knowledge of the product and be able to troubleshoot issues related to the software's functionality, compatibility with various operating systems, and other technical concerns.

• Provide technical support to customers who have difficulty navigating the web using Netscape Navigator and Mozilla.
• Manage a team of technical support specialists and oversee their work performance.
• Communicate effectively with customers, ensuring that their concerns are addressed promptly and appropriately.
• Develop policies and procedures for the support team that ensure consistent delivery of high-quality service to customers.
• Maintain knowledge of emerging trends and technological advances in web browsers and ensure that support staff are trained accordingly.

The ideal candidate for this role should possess excellent leadership skills, communication skills, troubleshooting abilities, and deep technical knowledge of Netscape Navigator and Mozilla. They should be able to work well under pressure in a fast-paced environment and proactively identify areas for improvement in the support process.